TOEIC Practice Tests

Part 1 — Photographs — Questions 1-6

For each question, you will see a photograph and hear four statements about it. The statements are not printed and are spoken only once. Choose the statement that best describes what you see in the picture.

1. 6 questions heard only: use the interactive player to listen and choose the best answer.

Part 2 — Question-Response — Questions 7-31

You will hear a question or statement and three responses. They are not printed and are spoken only once. Choose the best response.

1. 25 questions heard only: use the interactive player to listen and choose the best answer.

Part 3 — Conversations — Questions 32-34

Questions 32-34 refer to the following conversation.

1. What does the woman want to do? (A) Sign up for a guided tour (B) Renew a museum membership (C) Rent an audio guide (D) Reserve a table for lunch
2. What problem does the man mention? (A) A curator is unavailable. (B) Ticket prices have increased. (C) A tour has no more space. (D) An art wing is closed.
3. How can the woman get a discount? (A) By showing a library card (B) By purchasing tickets online (C) By arriving ten minutes early (D) By becoming a museum member

Part 3 — Conversations — Questions 35-37

Questions 35-37 refer to the following conversation.

1. What are the speakers mainly discussing? (A) A draft of a presentation (B) The results of a customer survey (C) The agenda for a trade show (D) A complaint from a customer
2. What does the man say about the survey section? (A) It is much too long. (B) It includes too many figures. (C) It needs more recent data. (D) It should be moved to the end.
3. What does the man ask the woman to do? (A) Reschedule a meeting for Tuesday (B) Submit a revised version by Monday (C) Contact the regional managers (D) Conduct another customer survey

Part 3 — Conversations — Questions 38-40

Questions 38-40 refer to the following conversation.

1. Why is the man planning an event? (A) To welcome some new employees (B) To entertain some important clients (C) To mark a company anniversary (D) To honor a departing colleague
2. What does the woman suggest? (A) Reducing the number of guests (B) Holding the dinner outside in the garden (C) Using another part of the restaurant (D) Choosing a date on a weekend
3. What will the woman send the man? (A) A floor plan of the restaurant (B) A price quote for decorations (C) Some menus and a reservation form (D) A list of hotels near the restaurant

Part 3 — Conversations — Questions 41-43

Questions 41-43 refer to the following conversation.

1. Why did the man come to the library? (A) To return a damaged book (B) To apply for a library card (C) To extend a loan period (D) To reserve a study room
2. Why does the man say, “I'm presenting my report on Friday”? (A) To invite the woman to attend an event (B) To indicate that a transfer might take too long (C) To explain why he needs a quiet place to work (D) To ask the woman to help him with research
3. What will the man most likely do next? (A) Go to the train station (B) Speak with another patron (C) Call the Eastside branch (D) Copy some pages from a book

Part 3 — Conversations — Questions 44-46

Questions 44-46 refer to the following conversation.

1. What are the speakers discussing? (A) Recording a podcast episode (B) Purchasing accounting software (C) Hiring a financial consultant (D) A marketing opportunity
2. What does the man mean when he says, “Now that's hard to ignore”? (A) He thinks the price is too high for the budget. (B) He is impressed by the size of an audience. (C) He is bothered by a loud noise. (D) He wants to hear an episode before deciding.
3. What does the man ask the woman to do? (A) Create a discount code (B) Contact the podcast producers again (C) Write an overview of a proposal (D) Cancel a budget meeting

Part 3 — Conversations — Questions 47-49

Questions 47-49 refer to the following conversation.

1. Where does the woman most likely work? (A) At a landscape design firm (B) At an office furniture manufacturer (C) At a hardware store (D) At a property management company
2. What does the man say about the delivery? (A) It must be booked a week ahead. (B) It will arrive on Tuesday. (C) It will be free of charge. (D) It requires a signature.
3. What does the woman say about the building? (A) It is located outside the city. (B) It has limited space for parking. (C) It is closed on Wednesdays. (D) It has no flower beds yet.

Part 3 — Conversations — Questions 50-52

Questions 50-52 refer to the following conversation with three speakers.

1. Why is the man calling? (A) To report an incorrect charge (B) To upgrade his internet service (C) To cancel a streaming subscription (D) To change his payment method
2. Why does the first woman transfer the call? (A) She is not authorized to make the adjustment. (B) The man asked to speak to a manager. (C) Her computer system is temporarily unavailable. (D) She usually works in a different department.
3. What does Ms. Duarte offer the man? (A) A discount on a streaming package (B) A temporary service upgrade (C) A new piece of equipment (D) A cash refund

Part 3 — Conversations — Questions 53-55

Questions 53-55 refer to the following conversation.

1. What is the man's problem? (A) He is late for a meeting. (B) He cannot find the cafeteria. (C) He misplaced a badge. (D) He forgot his identification.
2. What does the woman ask the man for? (A) The time of his meeting (B) A contact phone number (C) His signature on a form (D) Proof of his identity
3. What does the woman say about some elevators? (A) They require a security badge. (B) They are undergoing maintenance. (C) They are next to the cafeteria. (D) They only go to the ninth floor.

Part 3 — Conversations — Questions 56-58

Questions 56-58 refer to the following conversation.

1. What are the speakers mainly discussing? (A) A vacation package (B) A job at a seaside hotel (C) The opening of a restaurant (D) A car rental agreement
2. What does the woman offer to do? (A) Upgrade a hotel room (B) Mail a travel brochure (C) Extend the length of a tour (D) Make flight arrangements
3. What does the man say he will do tonight? (A) Book a flight online (B) Visit a travel website (C) Consult with a family member (D) Go on a dinner cruise along the coast

Part 3 — Conversations — Questions 59-61

Questions 59-61 refer to the following conversation with three speakers.

1. Who most likely is the first man? (A) A truck driver (B) A hotel guest (C) A restaurant chef (D) A parking attendant
2. What does the woman warn the first man about? (A) A street closure (B) A height restriction (C) A narrow parking space (D) A delivery deadline
3. What does the woman say she will do? (A) Lend some equipment (B) Open the front entrance (C) Call the hotel manager (D) Unload the boxes herself

Part 3 — Conversations — Questions 62-64

Questions 62-64 refer to the following conversation and order form.

1. What is the woman happy about? (A) A colleague has received an honor. (B) A client has signed a contract. (C) A picnic has been rescheduled. (D) Her department's budget increased.
2. What does the man say about Leticia Moreno? (A) She did impressive work for a client. (B) She was recently promoted to a new position. (C) She is planning the company picnic. (D) She has the most experience.
3. Look at the graphic. How much will the speakers most likely spend? (A) $45 (B) $55 (C) $70 (D) $95

Part 3 — Conversations — Questions 65-67

Questions 65-67 refer to the following conversation and pie chart.

1. What is mentioned about the loyalty card program? (A) It will end in six months. (B) It has exceeded expectations. (C) It was designed by Ms. Novak. (D) It will be offered at more stores.
2. Look at the graphic. Which reward does the man want to replace? (A) Store coupons (B) Free parking (C) Birthday gift (D) Partner offers
3. What does the man say he will do? (A) Meet with some loyalty card members (B) Print new loyalty cards (C) Gather information about costs (D) Call the head office with the figures

Part 3 — Conversations — Questions 68-70

Questions 68-70 refer to the following conversation and product list.

1. Why is the man calling? (A) To cancel an order placed online (B) To report an item that arrived damaged (C) To ask about a warranty (D) To update a shipping destination
2. Look at the graphic. Which model did the man order? (A) BF-100 (B) BF-200 (C) BF-300 (D) BF-400
3. When will the item most likely be delivered? (A) On Wednesday afternoon (B) On Thursday afternoon (C) On Friday morning (D) On Thursday morning

Part 4 — Talks — Questions 71-73

Questions 71-73 refer to the following talk.

1. What is the purpose of the event? (A) To raise funds for a reading program (B) To celebrate a restaurant opening (C) To honor a local children's author (D) To open a new community center
2. Why does the speaker say, “I stopped worrying”? (A) She is confident that the guests will be generous. (B) She has solved a problem with the event schedule. (C) The mobile library bus has already been purchased. (D) The weather is expected to improve later tonight.
3. According to the speaker, what can listeners find at the back of the hall? (A) Printed copies of tonight's menu (B) Items that are being auctioned (C) Envelopes for making donations (D) Children's books for sale

Part 4 — Talks — Questions 74-76

Questions 74-76 refer to the following talk.

1. What does the speaker say about the person who built the house? (A) He was a famous painter. (B) He designed the gardens. (C) He ran a trading business. (D) He made furniture.
2. What are listeners asked not to do? (A) Walk in the gardens (B) Use flash photography (C) Eat in the library (D) Go to the upper floor
3. What does the speaker recommend? (A) Buying a guidebook (B) Joining another tour (C) Visiting the old kitchen (D) Trying some baked goods

Part 4 — Talks — Questions 77-79

Questions 77-79 refer to the following announcement.

1. What is the announcement mainly about? (A) An upcoming used-book sale (B) Upcoming construction on the third floor (C) A job fair for local residents (D) Additions to what the library offers
2. According to the speaker, what can be borrowed for a week? (A) Equipment for home projects (B) Laptop computers (C) Video-conferencing rooms (D) Digital cameras
3. What change is being made on Saturdays? (A) Children's classes will be added. (B) Parking will be free. (C) The library will close later. (D) Guided tours will be offered.

Part 4 — Talks — Questions 80-82

Questions 80-82 refer to the following talk.

1. Where does the talk most likely take place? (A) At a construction site (B) At a medical clinic (C) At a shipping office (D) At a manufacturing plant
2. According to the speaker, what has changed? (A) What time the morning shift starts (B) Where the HR office is located (C) Who is allowed to sign up for training (D) Where protective eyewear must be worn
3. What are listeners asked to do in an emergency? (A) Call their supervisor (B) Go to the loading area (C) Use a different exit (D) Gather in Building C

Part 4 — Talks — Questions 83-85

Questions 83-85 refer to the following excerpt from a meeting.

1. What kind of products does the speaker's company sell? (A) Office furniture (B) Kitchen appliances (C) Outdoor clothing (D) Lighting fixtures
2. According to the speaker, why did sales decrease in one region? (A) A competitor opened new stores. (B) Prices were raised in July. (C) A product was recalled. (D) Online orders were delayed.
3. What does the speaker ask the listeners to do? (A) Suggest ideas for promotional events (B) Travel to the northern region (C) Prepare a report on quarterly sales figures (D) Attend a product demonstration

Part 4 — Talks — Questions 86-88

Questions 86-88 refer to the following announcement.

1. What does the speaker say about the weather? (A) It is sunny in Auckland. (B) Rough conditions are expected. (C) It caused a late departure. (D) A storm has just ended.
2. What will the flight attendants do soon? (A) Collect used items (B) Hand out arrival forms (C) Demonstrate safety equipment (D) Serve food and beverages
3. Why does the speaker say, “we have a strong tailwind”? (A) To explain why turbulence is expected (B) To indicate that lost time can be made up (C) To announce a change in the flight route (D) To explain why meal service will be delayed

Part 4 — Talks — Questions 89-91

Questions 89-91 refer to the following telephone message.

1. Why is the speaker calling? (A) To answer an inquiry about renting a space (B) To confirm the details of a wedding reservation (C) To request payment for damage to a hall (D) To advertise a newly installed sound system
2. What will the speaker send by e-mail? (A) Food options (B) A rental contract (C) A floor plan (D) A guest list
3. What does the speaker mean when she says, “I know that's tight”? (A) The hall may be too small for the event. (B) The listener's budget is limited. (C) There will be limited time to decorate. (D) The deposit deadline cannot change.

Part 4 — Talks — Questions 92-94

Questions 92-94 refer to the following excerpt from a meeting.

1. Why has the company stopped hiring? (A) The office is being moved to a new location. (B) Business from abroad has declined. (C) It has merged with another firm. (D) All positions have been filled.
2. What will the company do during the holiday season? (A) Close the office early (B) Hire short-term staff (C) Extend customer support hours (D) Give employees bonuses
3. What are team leaders asked to do? (A) Interview candidates for open positions (B) Identify work that can be postponed (C) Reduce the overtime hours of their staff (D) Train the temporary holiday workers

Part 4 — Talks — Questions 95-97

Questions 95-97 refer to the following announcement and program.

1. Why has a session been moved? (A) A speaker has not arrived. (B) A room was too small for the audience. (C) A room is being cleaned. (D) Some equipment is not working.
2. Look at the graphic. Which session will be held in the auditorium? (A) Warehouse Automation (B) Customs Regulations Update (C) Sustainable Packaging (D) Last-Mile Delivery
3. What does the speaker say about the survey? (A) It must be completed before the reception. (B) It is printed on the back of the program. (C) Participants may win a free registration. (D) Participants will receive drink tickets.

Part 4 — Talks — Questions 98-100

Questions 98-100 refer to the following announcement and price list.

1. What does the speaker say about today's crossing? (A) The water conditions are good. (B) It will take longer than usual. (C) It has been delayed. (D) It includes a stop at another port.
2. What are passengers with vehicles reminded to do? (A) Move their cars to another deck (B) Show their tickets to a crew member on deck (C) Collect what they need from their cars (D) Turn off their car alarms
3. Look at the graphic. How much does the item that is no longer available cost? (A) $3.00 (B) $4.25 (C) $5.50 (D) $7.50

Part 5 — Incomplete Sentences — Questions 101-130

A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence.

1. The keynote speaker, ------- presentation on sustainable packaging drew the largest crowd of the conference, has been invited back next year. (A) who (B) whom (C) which (D) whose
2. ------- the fabric shipment arrived two days late, the boutique was still able to launch its autumn collection on schedule. (A) Because (B) Unless (C) Until (D) Although
3. Passengers were ------- to learn that the new express rail service would reduce their travel time by almost half. (A) pleased (B) pleasing (C) please (D) pleasure
4. Ms. Okafor has asked the design team to ------- the brochure layout before it is sent to the printer on Thursday. (A) finalize (B) final (C) finally (D) finality
5. Visitors may pay for parking at the machine next to the main entrance ------- through the Harbor Mall mobile application. (A) nor (B) so (C) or (D) but
6. The list of approved suppliers ------- updated every quarter by the purchasing department and posted on the company intranet. (A) are (B) is (C) be (D) being
7. Applicants for the regional sales manager position must submit ------- a cover letter and two letters of reference by March 15. (A) either (B) neither (C) whether (D) both
8. All safety inspections at the Dunmore Bridge construction site must ------- by a certified structural engineer. (A) conduct (B) conducting (C) have conducted (D) be conducted
9. The latest software update is expected to significantly ------- the time needed to process customer refund requests. (A) shorten (B) short (C) shortly (D) shortness
10. Mr. Delgado usually prefers to book ------- own flights rather than use the travel agency recommended by the company. (A) him (B) he (C) his (D) himself
11. The hotel manager agreed ------- the conference room rental fee for groups of more than fifty guests. (A) to reduce (B) reducing (C) reduce (D) reduced
12. ------- employee who attends Friday’s data security workshop will receive a certificate of completion from the IT department. (A) Every (B) All (C) Most (D) Several
13. Varentis Pharmaceuticals has received ------- from national regulators to begin selling its new allergy medication next spring. (A) attendance (B) approach (C) apology (D) approval
14. The marketing director praised the event team for its careful ------- to detail during the product launch in Seoul. (A) attentive (B) attention (C) attentively (D) attend
15. Tickets for the Milan Designers’ Showcase sold out ------- after they became available on the event’s Web site. (A) closely (B) highly (C) shortly (D) nearly
16. The new staff lounge is located ------- the cafeteria and the mail room on the second floor of the building. (A) among (B) between (C) across (D) along
17. If the contractor ------- the flooring materials by Friday, the renovation of the showroom will be completed on time. (A) delivered (B) delivers (C) would deliver (D) had delivered
18. Ms. Petrova’s proposal to open a second warehouse was ------- received by the board, which approved it without changes. (A) enthusiastic (B) enthusiastically (C) enthusiasm (D) enthusiast
19. Since joining Carrow Engineering in 2019, Mr. Tanaka ------- three major bridge projects in the region. (A) manages (B) will manage (C) is managing (D) has managed
20. ------- heavy snowfall, all afternoon flights from Oslo to Helsinki have been delayed by at least two hours. (A) Due to (B) In addition to (C) Instead of (D) In spite of
21. The newly renovated Harbor Hotel offers ------- more spacious guest rooms than any other hotel in the downtown area. (A) very (B) too (C) considerably (D) such
22. Please ------- the attached invoice carefully and let us know if you have any questions about the charges. (A) notify (B) review (C) reply (D) respond
23. By the time the new factory in Monterrey opens next spring, the company ------- more than two hundred workers. (A) has hired (B) had hired (C) hires (D) will have hired
24. The quarterly sales figures ------- to all regional managers yesterday afternoon, along with the new targets. (A) were sent (B) sent (C) have sent (D) are sending
25. The museum’s special exhibition on maritime trade will remain open ------- the end of October. (A) by (B) until (C) within (D) for
26. The organizing committee is considering ------- the annual logistics conference to a larger venue in Singapore. (A) moving (B) to move (C) move (D) moved
27. Assembly Line 2 has been running ------- since the technicians replaced its faulty sensors last week. (A) reluctantly (B) tightly (C) flawlessly (D) considerably
28. Online orders placed before noon are ------- for same-day delivery to addresses within the city limits. (A) capable (B) responsible (C) eligible (D) reliable
29. The client requested several changes to the floor plan; -------, the architects revised the drawings within a week. (A) nevertheless (B) otherwise (C) accordingly (D) instead
30. The survey results show that most customers find the new online checkout process much more ------- than the old one. (A) exhaustive (B) intuitive (C) cooperative (D) tentative

Part 6 — Text Completion — Questions 131-134

Questions 131-134 refer to the following instructions.

1. 4 questions heard only: use the interactive player to listen and choose the best answer.

Part 6 — Text Completion — Questions 135-138

Questions 135-138 refer to the following e-mail.

1. 4 questions heard only: use the interactive player to listen and choose the best answer.

Part 6 — Text Completion — Questions 139-142

Questions 139-142 refer to the following notice.

1. 4 questions heard only: use the interactive player to listen and choose the best answer.

Part 6 — Text Completion — Questions 143-146

Questions 143-146 refer to the following memo.

1. 4 questions heard only: use the interactive player to listen and choose the best answer.

Part 7 — Reading Comprehension — Questions 147-148

Questions 147-148 refer to the following text-message chain.

1. What problem does Mr. Ramírez report? (A) A booth was assigned to another company. (B) Some product samples were damaged. (C) Some items have not been delivered. (D) The loading dock has been closed.
2. At 9:29 A.M., what does Mr. Ramírez most likely mean when he writes, “Already on it”? (A) He has already called the print shop himself. (B) He is driving on the ring road. (C) He has already hung the banners. (D) He has started preparing the display area.

Part 7 — Reading Comprehension — Questions 149-150

Questions 149-150 refer to the following letter.

1. Why was the letter sent? (A) To announce the opening of a café (B) To thank a donor for a gift (C) To request payment of an overdue fee (D) To encourage a member to renew
2. According to the letter, what will Ms. Lindqvist receive if she renews by 31 March? (A) A gift from the museum shop (B) A ticket to the spring preview (C) A reduced membership fee (D) Free admission for two visitors

Part 7 — Reading Comprehension — Questions 151-152

Questions 151-152 refer to the following press release.

1. What is indicated about ShiftMate? (A) It is intended mainly for large corporations. (B) It lets workers trade shifts with one another. (C) It can currently be used on desktop computers. (D) It was developed in less than a week.
2. What is stated about the price of ShiftMate? (A) Small teams can use it at no cost. (B) Charges depend on the number of hours worked. (C) Restaurants receive a special discount. (D) The monthly fee will increase next year.

Part 7 — Reading Comprehension — Questions 153-154

Questions 153-154 refer to the following form.

1. What problem is described on the form? (A) A piece of equipment is malfunctioning. (B) A line supervisor has not reported for work. (C) A work station needs to be cleaned urgently. (D) Some replacement parts arrived late.
2. What is suggested about Line 4? (A) It is being repaired by Mr. Watanabe. (B) It has more workers than usual today. (C) It will be shut down in the evening. (D) It has a new conveyor motor.

Part 7 — Reading Comprehension — Questions 155-157

Questions 155-157 refer to the following review.

1. Why was the reviewer in Lisbon? (A) She was taking a cooking course. (B) She was visiting family members. (C) She was leading a tour group. (D) She was on a business trip.
2. What is indicated about Rui? (A) He owns one of the restaurants on the tour. (B) He arrived late at the meeting point. (C) He advised the group to wear comfortable shoes. (D) He knows the owners of the businesses visited.
3. What did the reviewer complain about? (A) The distances between stops were too long. (B) Information online was out of date. (C) The food portions were too small. (D) The company refused to give her a refund.

Part 7 — Reading Comprehension — Questions 158-160

Questions 158-160 refer to the following article.

1. What is the article mainly about? (A) An airline’s plans to offer new routes (B) The opening of a regional airport (C) A merger between two airlines (D) A change in airfare regulations
2. What is indicated about the new ground staff positions? (A) They require pilot training. (B) Many of them will be based outside Perth. (C) They are temporary positions. (D) They will be filled by charter operators.
3. According to the article, what will happen on 1 September? (A) The new flights will begin operating. (B) Three new aircraft will be delivered to Perth. (C) Tickets will become available for purchase. (D) Daily service to Broome will start.

Part 7 — Reading Comprehension — Questions 161-163

Questions 161-163 refer to the following coupon.

1. What is the purpose of the coupon? (A) To announce the opening of a new store (B) To advertise a clothing design contest (C) To promote a limited-time discount (D) To offer free alterations to all customers
2. How can a customer receive a free bag? (A) By signing up for the Style Club in a store (B) By entering a special code at online checkout (C) By making a purchase above a certain amount (D) By buying any item of designer footwear
3. What is NOT eligible for the 25 percent discount? (A) A gift card (B) A full-priced coat (C) An online order (D) A purchase on 15 October

Part 7 — Reading Comprehension — Questions 164-167

Questions 164-167 refer to the following online chat discussion.

1. What is the discussion mainly about? (A) Choosing a new catering company (B) Adjusting plans for a larger group (C) Reviewing a client’s complaint (D) Preparing a sales presentation
2. What is suggested about the Osprey Hall? (A) It holds fewer people than the Tern Room does. (B) It has already been reserved by another group. (C) Its rental price includes audiovisual equipment. (D) It is located in a different hotel from the Tern Room.
3. At 2:09 P.M., what does Mr. Iyer mean when he writes, “I’d say that’s a no-brainer”? (A) He does not understand the price difference. (B) He expects the client to refuse the proposed change. (C) He needs more time to make a decision. (D) He thinks the room change is clearly a good idea.
4. What will Mr. Iyer most likely do next? (A) Contact a food service provider (B) Reserve a room at the Harborview (C) Send a revised budget to the client (D) Rent a sound system

Part 7 — Reading Comprehension — Questions 168-171

Questions 168-171 refer to the following notice.

1. What is the purpose of the notice? (A) To announce a new parking fee (B) To inform tenants about upcoming repair work (C) To introduce a new security team (D) To request feedback on a proposed building design
2. When will the rooftop level be closed? (A) Beginning on 6 October (B) Beginning on 13 October (C) Beginning on 27 October (D) Beginning on 31 October
3. What are tenants asked to do? (A) Leave their cars on the rooftop overnight (B) Pay to use the west parking structure (C) Work from home during Phase 1 (D) Show a parking permit in their vehicles
4. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “The structure’s surface has not been replaced since the park opened in 2004.” (A) [1] (B) [2] (C) [3] (D) [4]

Part 7 — Reading Comprehension — Questions 172-175

Questions 172-175 refer to the following advertisement.

1. What is being advertised? (A) Shared workspace rentals (B) A ferry service to the harbor (C) Furniture for home offices (D) A catering service for meetings
2. What is indicated about the Customs House? (A) It was constructed only last year. (B) It is next to the city's main train station. (C) It is open to members on weekdays only. (D) It is close to a transportation facility.
3. What is included in the Flex Desk plan? (A) A cabinet that can be locked (B) Access at any hour of the day (C) Some free use of a meeting room (D) A private office for small teams
4. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Each office also comes with its own whiteboard and phone line.” (A) [1] (B) [2] (C) [3] (D) [4]

Part 7 — Reading Comprehension — Questions 176-180

Questions 176-180 refer to the following e-mails.

1. What is the main purpose of the first e-mail? (A) To invite Dr. Haidari to submit a proposal (B) To announce a change of venue for the conference (C) To provide details about a speaking engagement (D) To confirm a flight reservation
2. In the first e-mail, the word “cover” in paragraph 2, line 1, is closest in meaning to (A) hide (B) pay for (C) report on (D) protect
3. How much of Dr. Haidari’s airfare will most likely be reimbursed? (A) €40 (B) €65 (C) €465 (D) €400
4. What does Dr. Haidari ask for? (A) An additional night at the conference hotel (B) A later time slot for her session (C) Permission for a coworker to assist her (D) Assistance with booking a return flight
5. What is suggested about Dr. Haidari? (A) She will miss the deadline for sending slides. (B) She will present for more than 40 minutes. (C) She will arrive in Vienna on 21 May. (D) She carried out the laboratory testing herself.

Part 7 — Reading Comprehension — Questions 181-185

Questions 181-185 refer to the following advertisement and e-mail.

1. What is indicated about Blue Fjord Boat Tours? (A) Its tours leave from several different piers. (B) Some of its tours do not run every day. (C) Children under 15 travel free of charge. (D) It does not give refunds for canceled tours.
2. Why will Ms. Menon’s team be in Bergen? (A) To go on a vacation with their families (B) To meet with a potential new client (C) To attend an international trade show (D) To take part in a company meeting
3. Which tour will Ms. Menon most likely book? (A) Harbor Highlights (B) Fjord Explorer (C) Sunset Cruise (D) Island Hopper
4. What is suggested about Ms. Menon’s group? (A) It is eligible for a reduced price. (B) It must pay a deposit in advance. (C) It includes several children. (D) It will have dinner on the boat.
5. What will Ms. Menon’s team members most likely be told about staying warm? (A) They should bring their own blankets. (B) Protective clothing will be provided for them. (C) The boat has a heated dining room. (D) The tour will be moved to a more sheltered route.

Part 7 — Reading Comprehension — Questions 186-190

Questions 186-190 refer to the following memo, agenda, and e-mail.

1. According to the memo, why has the meeting location changed? (A) A room is undergoing maintenance work. (B) More participants are expected than usual. (C) Special video equipment is required. (D) The boardroom has been reserved by visitors.
2. What is indicated about Mr. Mendes? (A) He works in a different time zone. (B) He will visit the head office in May. (C) He is responsible for Human Resources. (D) He will give his presentation before the break.
3. What is suggested about Mr. Kaya’s request? (A) It was submitted before the deadline. (B) It was sent to the wrong person. (C) It concerns the Singapore facility. (D) It has already been approved by Ms. Sørensen.
4. Who will most likely speak at 10:00 A.M. on 19 March? (A) Helena Sørensen (B) Ibrahim Kaya (C) Grace Adjei (D) Lena Fischer
5. Why does Mr. Kaya suggest extending one agenda item? (A) A presenter will be joining by video call. (B) Some cost increases need to be discussed. (C) The break has been canceled. (D) A supplier will attend the meeting.

Part 7 — Reading Comprehension — Questions 191-195

Questions 191-195 refer to the following article, e-mail, and schedule.

1. What is the article mainly about? (A) The construction of new housing in Harlow (B) The opening of a new station on the Northline (C) The introduction of a faster rail service (D) An increase in fares for regular trains
2. According to the article, why is WRT making the change? (A) To reduce the costs of operating the line (B) To replace trains that are getting old (C) To serve a growing number of passengers (D) To connect the Northline to an airport
3. Which express train would allow Ms. Villanueva to leave Harlow later than she does now and still arrive before her workday begins? (A) E103 (B) E101 (C) E105 (D) E107
4. If Ms. Villanueva buys a September pass on the day she sends her e-mail, how much will she most likely pay? (A) $140 (B) $126 (C) $112 (D) $154
5. What is indicated about the express trains? (A) They run on weekends. (B) They do not stop at Millbrook. (C) They cost more than regular trains. (D) They allow passengers to bring bicycles.

Part 7 — Reading Comprehension — Questions 196-200

Questions 196-200 refer to the following brochure, form, and e-mail.

1. What is indicated about Brightpath workshops? (A) Participants are served a meal. (B) They are held on weekdays. (C) They take place online. (D) They are taught by a single instructor.
2. Why did Mr. Taufa pay $442? (A) He registered before a deadline. (B) He registered for more than one workshop. (C) His company is an official Brightpath partner. (D) He asked for a vegetarian lunch.
3. What is the main purpose of the e-mail? (A) To announce a schedule change (B) To confirm a payment (C) To introduce a new instructor (D) To request dietary information
4. What is suggested about the refund offered in the e-mail? (A) It will be paid by check within a week. (B) It covers both of Mr. Taufa’s workshops. (C) It is an exception to Brightpath’s usual policy. (D) It will be given as credit toward a future workshop.
5. What will Mr. Taufa need to bring on 24 May? (A) A printed registration form (B) A company credit card (C) A packed lunch (D) A portable computer

Speaking Question 1 — Read a text aloud

In this part of the test, you will read aloud the text on the screen. You will have 45 seconds to prepare. Then you will have 45 seconds to read the text aloud.

1. Thank you for calling Westbrook Pharmacy. Our pharmacy is open Monday through Friday from 8 A.M. to 9 P.M., and on weekends from 10 A.M. to 6 P.M. To refill a prescription, check the status of an order, or speak with a pharmacist, please stay on the line. Did you know that you can also request refills through our mobile app? Please have your prescription number ready when your call is answered. Thank you for your patience! Example: Reading guide: Thank you for calling WESTbrook PHARmacy. / Our pharmacy is OPEN / MONday through FRIday / from EIGHT A.M. to NINE P.M., / and on WEEKends / from TEN A.M. to SIX P.M. // To reFILL a prescription, (↗) / CHECK the status of an order, (↗) / or SPEAK with a pharmacist, (↘) / please STAY on the line. // Did you KNOW / that you can ALSO request refills / through our MObile app? (↗) // Please have your preSCRIPtion NUMber ready / when your call is ANswered. // THANK you for your PAtience! (↘)

Speaking Question 2 — Read a text aloud

In this part of the test, you will read aloud the text on the screen. You will have 45 seconds to prepare. Then you will have 45 seconds to read the text aloud.

1. Good afternoon, and welcome to the Northfield Business Association's monthly luncheon. Our guest speaker today is Dr. Amara Osei, the founder of Tidewater Logistics. Over the past fifteen years, Dr. Osei has expanded her company from a single warehouse to twelve locations in three countries. Today she will share her ideas about hiring, training, and keeping talented employees. After her talk, there will be time for questions. So please join me in welcoming Dr. Osei! Example: Reading guide: Good afterNOON, / and WELcome to the NORTHfield Business Association's / MONTHly LUNCHeon. // Our GUEST speaker today / is Doctor Amara oSEI, / the FOUNDer of TIDEwater LoGIStics. // Over the past FIFteen years, / Doctor Osei has exPANDed her company / from a SINGle WAREhouse / to TWELVE locations / in THREE countries. // Today she will SHARE her ideas / about HIRing, (↗) / TRAINing, (↗) / and KEEPing talented employees. (↘) // AFter her talk, / there will be time for QUEStions. // So please JOIN me / in WELcoming Doctor Osei! (↘)

Speaking Question 3 — Describe a picture

In this part of the test, you will describe the picture on your screen in as much detail as you can. You will have 45 seconds to prepare your response. Then you will have 30 seconds to speak about the picture.

1. Describe the picture in as much detail as you can. Example: This picture was taken at an outdoor market on a sunny day. In the foreground, a vendor wearing a green apron is handing a paper bag to a customer. His stall is covered with crates of fresh fruit and vegetables, such as tomatoes and oranges. Behind them, several shoppers are walking between the stalls, and there are white canopies overhead. It looks like a busy, cheerful place to shop.

Speaking Question 4 — Describe a picture

In this part of the test, you will describe the picture on your screen in as much detail as you can. You will have 45 seconds to prepare your response. Then you will have 30 seconds to speak about the picture.

1. Describe the picture in as much detail as you can. Example: This is a picture of four people having a meeting in an office conference room. A woman standing at the front is pointing at a bar chart on a large screen. The other three are sitting around a wooden table, and one man is taking notes on a laptop. There are coffee cups and some papers on the table, and through the window I can see other buildings. They seem to be discussing sales results.

Speaking Questions 5-7 — Respond to questions

In this part of the test, you will answer three questions. You will have three seconds to prepare after you hear each question. You will have 15 seconds to respond to Questions 5 and 6, and 30 seconds to respond to Question 7.

1. How often do you go to a coffee shop, and who do you usually go with? Example: I go to a coffee shop about three times a week, usually before work. Most of the time I go alone, but on weekends I sometimes meet friends there.
2. When you choose a coffee shop, what is more important to you: the price or the location? Why? Example: Location matters more to me. I buy coffee on my way to work, so the shop needs to be near my office or the subway. I don't mind paying a bit more.
3. Some coffee shops offer a monthly plan: customers pay a fixed price and get one drink every day. Would you be interested in a plan like this? Why or why not? Example: Yes, I'd be interested. First, I already buy coffee almost every day, so a fixed monthly price would probably save me money. Second, it's convenient: I wouldn't have to pay each time, I could just pick up my drink and go. But I'd only sign up if the shop was near my home or office, or I wouldn't use it enough.

Speaking Questions 8-10 — Respond to questions using information provided

In this part of the test, you will answer three questions based on the information provided. You will have 45 seconds to read the information before the questions begin. You will have three seconds to prepare and 15 seconds to respond to Questions 8 and 9. You will hear Question 10 two times. You will have three seconds to prepare and 30 seconds to respond to Question 10.

1. What day is the forum, and what time does registration begin? Example: Sure. The forum is on Thursday, October 15, at the Harborview Convention Center. Registration begins at 8:30 A.M., and breakfast is served at the same time.
2. I'm really looking forward to the panel on hiring and training technicians before lunch. That's still happening, right? Example: I'm sorry, but that panel has been canceled. However, there's a workshop on reducing waste on the production line from 10:15 to 11:15 that morning, if you're interested.
3. My company is thinking about investing in new technology. Could you tell me about the sessions in the afternoon that are about technology? Example: Sure. There are two afternoon sessions about technology. First, at 1:30, Mei Lin Tan is giving a presentation called Robotics for Small Manufacturers. Then, from 2:45 to 3:45, Samuel Adeyemi is leading a workshop on choosing supply chain software. Just note that the workshop has moved to Room 310; the other sessions are in Room 204.

Speaking Question 11 — Express an opinion

In this part of the test, you will give your opinion about a specific topic. Be sure to say as much as you can in the time allowed. You will have 45 seconds to prepare. Then you will have 60 seconds to speak.

1. Some people prefer to learn a new skill by taking a class with a teacher. Others prefer to learn it by themselves using online videos and courses. Which way of learning do you think is better? Give reasons and examples to support your opinion. Example: In my opinion, taking a class with a teacher is the better way to learn a new skill. The main reason is feedback. When you learn by yourself online, nobody tells you what you're doing wrong, so you might repeat the same mistakes for months. A teacher notices those problems and shows you how to fix them. Another reason is motivation. With a fixed schedule and classmates, you're much more likely to keep going when you're busy. For example, last year I tried to learn graphic design from online videos, but I stopped after three weeks. Then I joined an evening class, and after two months I could design posters for my company. Of course, online courses are cheaper and more flexible, but for most people, a real class leads to better results.

Writing Question 1 — Write a sentence based on a picture

Write ONE sentence that is based on the picture. You must use the TWO words or phrases below. You can change the forms of the words and use them in any order. (Questions 1-5: 8 minutes in total.)

Writing Question 2 — Write a sentence based on a picture

Write ONE sentence that is based on the picture. You must use the TWO words or phrases below. You can change the forms of the words and use them in any order. (Questions 1-5: 8 minutes in total.)

Writing Question 3 — Write a sentence based on a picture

Write ONE sentence that is based on the picture. You must use the TWO words or phrases below. You can change the forms of the words and use them in any order. (Questions 1-5: 8 minutes in total.)

Writing Question 4 — Write a sentence based on a picture

Write ONE sentence that is based on the picture. You must use the TWO words or phrases below. You can change the forms of the words and use them in any order. (Questions 1-5: 8 minutes in total.)

Writing Question 5 — Write a sentence based on a picture

Write ONE sentence that is based on the picture. You must use the TWO words or phrases below. You can change the forms of the words and use them in any order. (Questions 1-5: 8 minutes in total.)

Writing Question 6 — Respond to a written request

Read the e-mail. You have 10 minutes to read and answer it. Your response will be scored on the quality and variety of your sentences, vocabulary, and organization.

Writing Question 7 — Respond to a written request

Read the e-mail. You have 10 minutes to read and answer it. Your response will be scored on the quality and variety of your sentences, vocabulary, and organization.

Writing Question 8 — Write an opinion essay

You will write an essay that states, explains and supports your opinion. Typically, an effective essay will contain a minimum of 300 words. You have 30 minutes to plan, write and revise.