What are phrases used at the hotel? Have you ever stayed at a hotel and felt like the staff was speaking another language? If so, you’re not alone. Hotels have their own lingo, made up of words and phrases that are specific to the hospitality industry. In this article, we’ll decode some of these terms so that you can feel more comfortable during your next stay.
Phrases Used at the Hotel
Common Phrases for Hotel Receptionists
Phrases used at the hotel – Check-in and check-out
Checking in is the first step of any hotel stay, so let’s start there. Upon arrival at the front desk, you may be asked to show your ID and provide payment information. You may also be asked if you have any special requests or preferences, such as requesting a room with a view or asking for a late check-out. During this conversation, most of the phrases you’ll hear will be related to payment and reservation details. Some of the most common phrases you may hear at the front desk during check-in or check-out include:
- What name is the reservation under?
- Can I see your ID?
- How would you like to pay for this stay?
- Are there any additional services or amenities you’d like?
- Is there anything else I can do for you today?
Check-out phrases are similar, but may also include asking for feedback about your stay. You may hear the front desk staff ask:
- Did you enjoy your stay?
- Is there anything we didn’t do that you would have liked?
- Do you have any feedback or suggestions for us?
Phrases used at the hotel – room requests and amenities
When it comes to requesting or inquiring about a specific room or amenity, there are some key phrases that you should be familiar with. When searching for a room, you may hear the front desk staff ask if you need a single or double occupancy room. If you need a specific type of room, they may also ask if you require a suite or an accessible room.
Additionally, if you’re requesting a specific amenity, such as extra pillows or an additional blanket, you may hear the staff use phrases such as:
- Would you like additional towels or pillows?
- Do you need a crib or any other special needs items?
- Do you require a mini-fridge or any other amenities?
Phrases used at the hotel – Dining and room service
If you’re staying at a hotel that offers dining or room service, you’ll likely hear some phrases related to food. Usually, the front desk staff will be able to provide you with menus and answer any questions about food options. If you’re ordering room service, you may hear phrases like:
- May I take your order?
- What would you like for breakfast/lunch/dinner?
- Is there anything else I can bring you?
- Would you like any drinks with your meal?
Useful Phrases for Guests
Following are some phrases used at the hotel for the guests:
- “Hello, I’d like to check in, please.”
- “Can you give me a room with a view?”
- “Do you have any available upgrades?”
- “Can I have a late check-out, please?”
- “Can you arrange for airport transportation?”
- “Do you have a shuttle service to downtown?”
- “Can I have a quieter room, please?”
- “Can I have an extra blanket/pillow?”
- “Can I have a wake-up call tomorrow morning?”
- “Can I have a late check-in, please?”
- “Can I have a room on a higher floor?”
- “Do you have any available connecting rooms?”
- “Can I have a crib or extra bed for my child?”
- “Can I have some recommendations for local attractions?”
- “Do you have any packages or special offers?”
- “Can I have a late check-out, please?”
- “Can I have a room with a bathtub?”
- “Do you have a gym or fitness center on-site?”
- “Can I have your recommendations for dinner tonight?”
- “Can I have your help with printing my boarding pass?”
Learn more about common phrases to use at the bank.
Hotels have their own unique phrases and terminology, but with a bit of knowledge about the most common words and expressions used in the hospitality industry, you’ll be able to navigate any situation during your stay. So next time you’re at a hotel, don’t be intimidated by the language – you’ve now got a better understanding of the phrases used by hotel staff. Hope you have fun with those useful phrases used at the hotel.
English Phrases Used at the Hotel | Image