Professional Email Writing Practice Test (B1-B2) — Writing Exercises with Answers

⏱ Time: 10:00 📝 Questions: 20 📊 Level: B1, B2 📚 Type: Writing ⭐ XP: up to +22 (on pass)
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Practise Professional Email Writing with 20 exercises at Level B1-B2. Each question comes with a clear explanation to reinforce the words you know and introduce the ones you don't. Just 10 minutes per attempt — perfect for daily practice.

⏱ You have 10:00 to answer 20 questions. The timer only starts when you click Begin.

Q1  20
Q1 20

Question 1: Which greeting is most appropriate to start a professional email to someone you don't know?

Question 1 options
'Dear Mr. Johnson' is the correct formal greeting for professional emails to unknown recipients. 'Hey Mr. Johnson' is too informal, 'Yo Johnson' is slang, and 'Hello there buddy' is too casual for professional correspondence.
Q2 20

Question 2: I am writing to ___ about the upcoming project deadline.

Question 2 options
'Inquire' is the correct formal verb meaning to ask for information in professional correspondence. 'Chat' and 'gossip' are too informal, while 'interrogate' implies aggressive questioning inappropriate for email.
Q3 20

Question 3: Which closing is suitable for a formal professional email?

Question 3 options
'Kind regards' is a standard professional email closing that conveys politeness and respect. 'Cheers' is too casual, 'Later' is informal slang, and 'Love' is reserved for personal relationships.
Q4 20

Question 4: The ___ line of your email should clearly state the purpose of your message.

Question 4 options
'Subject' is the correct term for the line at the top of an email that summarizes its content. 'Title' refers to names or headings of documents, 'headline' is used in journalism, and 'caption' describes text under images.
Q5 20

Question 5: In professional email writing, using all capital letters is considered shouting and should be avoided.

Question 5 options
True. Writing in all capital letters in emails is widely interpreted as shouting or aggression. Professional emails should use standard capitalization to maintain a respectful tone.
Q6 20

Question 6: Please find the report ___ to this email for your review.

Question 6 options
'Attached' is the standard professional email term for files included with an email. 'Connected' refers to joining things, 'linked' implies a URL rather than a file, and 'stuck' is informal and physically oriented.
Q7 20

Question 7: What does the abbreviation 'CC' mean in an email?

Question 7 options
'Carbon copy' is the correct meaning of CC. It refers to sending a copy of the email to additional recipients. 'Certified content,' 'confidential communication,' and 'clear copy' are not real email terminology.
Q8 20

Question 8: Match each email phrase to its function.

Question 8 options
I am writing to inform you
Please do not hesitate to contact me
I look forward to hearing from you
Thank you for your prompt response
Requesting a reply
Offering further assistance
Stating the purpose of the email
Expressing gratitude

Select an item on the left, then tap its match on the right.

'I am writing to inform you' opens an email stating its purpose. 'Please do not hesitate to contact me' invites further communication. 'I look forward to hearing from you' is a standard closing expectation. 'Thank you for your prompt response' expresses gratitude.
Q9 20

Question 9: I would like to ___ a meeting with you next Thursday to discuss the budget.

Question 9 options
'Schedule' is the appropriate professional verb for arranging a meeting at a specific time. 'Book' is more common for hotels or flights, 'fix' is too informal in this context, and 'create' does not collocate naturally with 'a meeting' in this sense.
Q10 20

Question 10: Which word is closest in meaning to 'acknowledge' as used in professional emails?

Question 10 options
'Confirm receipt of' is closest in meaning to 'acknowledge' in email contexts, where it means to let the sender know you have received their message. 'Ignore' is the opposite, 'reject' means to refuse, and 'forward' means to send on to someone else.
Q11 20

Question 11: A common professional email closing phrase is: 'I look ___ to hearing from you.'

Question 11 options
'Forward' completes the fixed expression 'look forward to,' which is a standard professional email phrase expressing anticipation of a reply.
Q12 20

Question 12: We would appreciate it if you could ___ us with an update by Friday.

Question 12 options
'Provide' is the correct formal verb meaning to supply or give information in professional communication. 'Give' is less formal, 'throw' is too casual, and 'feed' does not collocate naturally with 'an update' in formal writing.
Q13 20

Question 13: I am writing with ___ to your email dated 15 March regarding the contract terms.

Question 13 options
'Reference' is the correct word in the fixed professional phrase 'with reference to,' meaning 'about' or 'concerning.' 'Connection' would need 'in connection with,' 'relation' would need 'in relation to,' and 'attention' does not fit this construction.
Q14 20

Question 14: In professional emails, the phrase 'As per our conversation' is used to refer to a previous discussion.

Question 14 options
True. 'As per our conversation' is a standard professional phrase used to reference something that was previously discussed, often in a meeting or phone call, and is commonly used to follow up in writing.
Q15 20

Question 15: We sincerely ___ for any inconvenience this may have caused.

Question 15 options
'Apologize' is the correct formal verb for expressing regret in professional emails. 'Sorry' is an adjective and cannot function as the verb here. 'Regret' would need a different sentence structure ('we regret any inconvenience'). 'Pardon' sounds overly archaic in this context.
Q16 20

Question 16: Put these parts of a professional email in the correct order:

Question 16 options
  • Body
  • Closing
  • Subject line
  • Greeting

Drag items or use arrows to arrange them in the correct order.

The correct order is: Subject line, Greeting, Body, Closing. Professional emails follow this standard structure to ensure clarity and readability.
Q17 20

Question 17: Please ___ this email to the relevant department head at your earliest convenience.

Question 17 options
'Forward' means to send a received email on to another person, which fits the professional context perfectly. 'Reply' means to respond to the sender, 'redirect' is more technical, and 'transfer' typically refers to calls or physical items rather than emails.
Q18 20

Question 18: In professional email writing, which sentence uses the most appropriate register to make a request?

Question 18 options
'I would be grateful if you could send me the report' uses the conditional structure and formal vocabulary appropriate for professional requests. 'Send me the report' is too direct, 'Can you just send me that report thing' is too casual, and 'You need to send the report' sounds like an order.
Q19 20

Question 19: The manager asked me to ___ the key points from today's meeting in a follow-up email.

Question 19 options
'Summarize' means to present the main points briefly, which is exactly what a follow-up email should do. 'Exaggerate' means to overstate, 'elaborate' means to add more detail, and 'fabricate' means to invent false information.
Q20 20

Question 20: Which sentence demonstrates the correct use of a hedging expression in a professional email?

Question 20 options
'It would appear that there has been a discrepancy in the figures' uses the hedging expression 'it would appear that,' which softens the statement and maintains a diplomatic, professional tone. The other options are either too blunt, too informal, or too vague for professional communication.